Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Improving instance security posture

Security is best thought of with a layered approach. You can always improve the security of a system, but the goal is to provide security that is just a bit better than “good enough,” and a common and effective way to do this is with many redundant layers. One common example of this that many people are used to today is MFA. When you log in to your bank account, the bank likely sends you a security code to enter. This is an example of layered security because the probability of someone guessing both your password and the code is much lower than the chance of them guessing (or otherwise discovering) either one. The more overlapping layers of security you have in your environment, the harder it is for an attacker to penetrate and access your systems.

Fortunately, ServiceNow provides several tools that provide mutually reinforcing layers of security to address the needs of even the most security-conscious customers. The most common...