Book Image

ServiceNow for Architects and Project Leaders

By : Roy Justus, David Zhao
Book Image

ServiceNow for Architects and Project Leaders

By: Roy Justus, David Zhao

Overview of this book

ServiceNow is the leading enterprise service management platform that enables the effective management of services in a modern enterprise. In this book, you’ll learn how to avoid pitfalls that can challenge value realization, where to focus, how to balance tradeoffs, and how to get buy-in for complex decisions. You’ll understand the key drivers of value in ServiceNow implementation and how to structure your program for successful delivery. Moving ahead, you’ll get practical guidance on the methods and considerations in securely using ServiceNow. You’ll also learn how to set up a multi-instance environment including best practices, patterns and alternatives in the use and maintenance of a multi-instance pipeline. Later chapters cover methods and approaches to design processes that deliver optimal ROI. Further, you’ll receive tips for designing technical standards, designing for scale, ensuring maintainability, and building a supportable instance. Finally, you’ll focus on the innovative possibilities that can be unlocked in a ServiceNow journey which will help you to manage uncertainty and claim the value of being an early adopter. By the end of this book, you’ll be prepared to lead or support a ServiceNow implementation with confidence that you’re bringing not only a solution but also making an impact in your organization.
Table of Contents (17 chapters)
Part 1 – Pursuit of Value
Part 2 – The Checklist
Part 3 – From Success to Innovation

Code promotion and data flow

The power of the ServiceNow platform comes not only from its out-of-the-box configuration but also from the ability to rapidly configure new business applications and processes. Remember that after your initial go-live, it is not possible to clone your configuration to production, as it would overwrite your data, so a different approach is required. ServiceNow provides multiple options for developers of these new capabilities, which allow them to move code from the development environment to testing and, later, production. There are two primary methods for the promotion of code between environments: update sets and the application repository (also known as app repo). In this section, we’ll cover both and help you decide which is the most appropriate for your deployment.

Update sets

Update sets were the original mechanism for moving configurations between ServiceNow instances and remain the most popular and well-supported even today. The full...