Technologies have consistently improved the support of ITSM best practices over the last 20-30 years. This has led, in particular, to the maturing of the support of many processes including service catalog management. The following list shows many of the key requirements for the service catalog management process. You may have additional requirements but the following list is a sample of the expectations of any service management tool. The most important thing to remember when selecting any technology is that it will not make a poor process better. It is also important to realize how the tool will be used to select the technology that will be most effective for your needs.
- The technology must offer different views of the service catalog and allow the publishing of various elements of a service catalog entry
- The technology must provide a means of organizing services into logical or...