Policies represent the governance being applied to the service asset management process. A policy describes the rules and boundaries being applied to the process to ensure appropriate controls are in place. This ensures consistency and repeatability but also identifies the level of flexibility a practitioner has when executing the process, procedure, or work instruction. Let’s discuss these policies in more detail.
The service asset policy defines the criteria and characteristics of an asset. This policy identifies the financial value of a service asset. It will establish the agreed value of a resource that will be identified as a service asset. For example, a laptop may be considered a service asset because of the cost to acquire and support it, but a mouse may not be an asset because it is low-cost and readily available at the local office supply store. This policy will also define what information should be captured and recorded for all service...