Service asset management activities involve maintaining a record of all IT assets in use and their financial information. These activities will identify the assets, manage the life cycle of the assets, and ensure that when their useful life has expired, they will be disposed of appropriately and sustainably.
Identifying IT assets
Identifying IT assets occurs when a service request or request for change is initiated to acquire a new IT asset, move or change the IT asset, or retire and dispose of an IT asset. The CFO or IT governance team will have identified what constitutes an IT asset as part of the service asset policy described earlier. When an IT asset is identified, the IT asset manager will capture the appropriate information about the IT asset and record the information in the IT asset database. The information that’s recorded is described in the policies for the IT asset record, depending on whether it is a hardware or software asset. Once the...