Purpose and objectives
Configuration management is the process responsible for maintaining the single source of information about all components and their relationships, used to deliver services to customers, users, and other stakeholders. It is the single safe source of information about service components and their relationships with each other and the services they support. It provides access to information about the components and how they are used in IT service provision. Configuration Management maintains these relationships and configurations so that you can be more effective in understanding how components are organized to deliver and support IT services.
Configuration management is responsible for ensuring that components, also defined as configuration items (CIs), are identified, recorded, and managed throughout their life cycle. It will maintain a record of these CIs from the time they enter the IT environment until they are retired and disposed of.
A CI is a resource...