For each process in the best practice frameworks, you will have both primary and secondary relationships and interactions with other processes. Since every process has a relationship with every other process, this section will only cover the primary relationships to key processes. Each process will be described with the key interactions that incident management has with it:
- Problem management provides information to incident management in the form of problem symptoms, workarounds, known errors, and potential solutions to the incident. Incident management provides information to problem management for recurring incidents, major incidents, a top-ten list of incidents, and the information related to activities involved in investigating, diagnosing, resolving, and restoring incidents.
- Change management provides information to incident management on changes that have been recently implemented that may be the cause of the incident, since when something breaks...