Here are a couple of tips and tricks regarding troubleshooting. Just some shortcuts that have helped me out a few times:
Launch the application from within a
CMD.EXEentry point: One troubleshooting method is to have the application locally installed and launch the application from within a
CMD.EXEentry point of an empty project. You can create an empty project by simply running Setup Capture and step through the wizard without altering your capturing environment at all. If you fail to launch the natively installed application by using this empty package’s
CMD.EXEentry point, this may indicate that ThinApp runtime can’t execute the application.
Move suspected files into the support folder: If the package crashes, it’s sometimes due to the fact that captured DLLs are not able to run on a certain operating system. One of the first things that I would try when facing this issue is to move the content of