Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

Chapter 1. Introduction to VoIP

TrixBox is essentially an easy-to-use system for managing our telephony needs. Before we can understand how to operate the TrixBox telephone system, we need to cover the basic principles that underlie the system. In this chapter, we will talk about the telephone network and the PBX (Private Branch Exchange) that traditional telephone systems run on. Fundamentally, TrixBox is a VoIP (Voice over Internet Protocol) system. So, we will have a look at what VoIP means and why it is useful to us. We will also take a look at any prerequisite knowledge or skills required, with advice on where to get these if necessary. We will define any new terms we come across; however, some of the commonly used terms used in or relating to this book are listed in Appendix A at the end of the book for ease of reference while reading the later chapters.


The acronym PSTN stands for Public Switched Telephone Network. PSTN is the network that traditional phone systems used and was generally controlled by the telecommunication companies. This is the network our calls are travelling over when we pick up our handset and dial a number. This network spans the world and there are many different interfaces to it:

  • POTS: POTS stands for Plain Old Telephone Service. It is commonly used for residential use. POTS is an analogue system and is controlled by electrical loops. It is provided with copper wires run to residences and places of business and is, therefore, the cheapest and easiest telephone service to roll out.

  • ISDN: This is a faster and more feature-filled connection (also more expensive) This gained some popularity within small to medium-sized business as a cost-effective way of connecting to the PSTN and getting some advanced services, like many lines to one office or voice and data lines on one service. ISDN is a digital service and offers a few more features over POTS.

  • T1/E1: This is more expensive and used for high-volume data and voice networks. It is more common in larger companies, although in recent years it has become more affordable. T1/E1 is also a digital service and offers yet more features than ISDN, the most important feature being increased bandwidth that translates, in telephony, to more telephone lines.

The trouble with PSTN is that it's very static and in most countries it is strictly controlled by the telecommunication companies. If a business wants to make a lot of internal calls using the PSTN, it is by no means a cheap way to communicate. ISDN/T1/E1 are most commonly found at the external interface of a company's communication network, with all the internal communications going through internal lines that are controlled by an internal telephone system.