Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

The Plan

There are a number of areas we need to consider when building our telephone system, such as the physical infrastructure for the stability and security of the system, the need to lock the PBX, the need to provide adequate heating control, and so on. Most of this is very specific to our environment and is covered well in the documentation on infrastructure and maintaining service-level agreements (SLAs). Besides these, the most important areas, on which this chapter focuses, are those relating to the configuration of the PBX system itself. We will need to consider the following:

  • Extensions

  • Ring groups

  • Call queues

  • Connectivity

    • PSTN

    • VoIP

    • ITSPs

    • DID Lines (Direct Inward Dial)

  • Telephones

    • Hard phones

    • Soft phones

  • IVR (Interactive Voice Response)

  • Fax requirements

These are the main, or most common, areas of concern when planning our deployment. We will cover each of these in detail and then look at case studies implementing these.


If we ask ten telephone engineers about the probable length...