Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

Case Studies

We will now take a look at applying some of these layouts to some simple case studies.

American Widgets Consulting Services

AWCS is a full service IT consulting business in southern California. With a small office and several technicians out in the field all day, communication is a key requirement to keep the technicians informed and provide service in the office. One big requirement was to try to cut down on very high cell phone bills. The sales people needed their extensions as well as their cell phones to ring and managers wanted extensions at home.

This is a great candidate for TrixBox as the package contained every feature the company wanted.

They decided to go with three digit extension numbers, to use VoIP for internal calls as much as possible, and to have a few external lines connected as individual POTS lines.

  • Extensions: Three digits.

  • Ring groups: Small number of employees; so all incoming generic numbers could probably ring at all employee desks.

  • Call queues: No queues...