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TrixBox Made Easy

TrixBox Made Easy

3.1 (8)
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TrixBox Made Easy

TrixBox Made Easy

3.1 (8)
Buy this Book

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
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TrixBox Made Easy
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TrixBox Made Easy
Credits
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Credits
About the Authors
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About the Authors
About the Reviewers
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About the Reviewers
Preface
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Preface
Lock Free Chapter
1
Introduction to VoIP
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Introduction to VoIP
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The PSTN
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What is a PBX?
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VoIP
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Summary
2
Introducing Asterisk
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Introducing Asterisk
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Open-Source Software
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Asterisk: The Core of TrixBox
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Asterisk Features
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Related Websites
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Summary
3
Introducing TrixBox
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Introducing TrixBox
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Asterisk@Home to TrixBox: The Name Change
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TrixBox Components
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Difference Between Asterisk and TrixBox
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Prerequisite Skills
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The Limitations of TrixBox
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The Advantages of TrixBox
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Hardware We will Need to Have
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The Future of TrixBox
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Summary
4
Planning TrixBox Deployment
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Planning TrixBox Deployment
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The Plan
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Case Studies
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Summary
5
Installing TrixBox
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Installing TrixBox
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Obtain the Software
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Installation
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Basic System Configuration
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Summary
6
TrixBox Configuration
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TrixBox Configuration
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FreePBX
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Summary
7
Standard PBX Features
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Standard PBX Features
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Standard Features
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Summary
8
Advanced TrixBox Settings
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Advanced TrixBox Settings
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Firewall Settings
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NAT Considerations
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Configuring Zaptel Cards
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Configuring T1/E1 Cards
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Overhead Paging
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Caller-ID Blocking
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Making Free Directory-Assistance Calls
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Predictive Diallers
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Advanced Reporting Tools
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Outlook Integration
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DISA
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Feature Codes
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The Sky is the Limit
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Summary
9
SugarCRM
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SugarCRM
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Initial Login
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Summary
10
Securing our TrixBox Server
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Securing our TrixBox Server
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Changing Default Passwords
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Connecting on a Public IP Address
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Updating the Operating System and Asterisk
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Backups
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Additional Security
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Summary
1
Commonly Used VoIP Terms
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Commonly Used VoIP Terms

Outlook Integration

A popular feature of newer phone systems is the ability to dial directly from Microsoft Outlook's Contact list. This is most often accomplished with a TAPI interface such as the open-source ASTAPI plug-in (http://www.voip-info.org/wiki/view/Asterisk+TAPI). This will provide the most basic calling ability from Outlook, but doesn't get a lot of updates and some people report having issues with it.

Note

TAPI

TAPI stands for Telephone Application Programming Interface and is simply a method for programmers to control telephones and telephone systems from a PC.

A newer product that has recently come out is 'Snap' (http://www.snapanumber.com), which takes dialling to a whole new level. Not only does Snap integrate with Outlook, but also it interfaces directly with our phone or SoftPhone to provide a complete call management and information system. Following is a very short list of the many features included in Snap:

  • Call log

  • Dial directly from call log

  • Searchable

  • Easily drag...

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Tech Concepts
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Programming languages
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TrixBox Made Easy
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