Book Image

TrixBox Made Easy

By : Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)
Book Image

TrixBox Made Easy

By: Kerry Garrison, Barrie Dempster, Kerry Garrison (Project)

Overview of this book

TrixBox is a telephone system based on the popular open source Asterisk PBX (Private Branch eXchange) Software. TrixBox allows an individual or organization to setup a telephone system with traditional telephone networks as well as Internet based telephony or VoIP (Voice over Internet Protocol). SugarCRM can be integrated with Asterisk, and is bundled with Trixbox offering real power and flexibility. The book begins by introducing telephony concepts before detailing how to plan a telephone system and moving on to the installation, configuration, and management of a feature packed PBX. This book is rich with practical examples and tools. It provides examples of well laid out telephone systems with accompanying spreadsheets to aid the reader in building stable telephony infrastructure.
Table of Contents (16 chapters)
TrixBox Made Easy
About the Authors
About the Reviewers
Free Chapter
Introduction to VoIP
TrixBox Configuration
Commonly Used VoIP Terms

Outlook Integration

A popular feature of newer phone systems is the ability to dial directly from Microsoft Outlook's Contact list. This is most often accomplished with a TAPI interface such as the open-source ASTAPI plug-in ( This will provide the most basic calling ability from Outlook, but doesn't get a lot of updates and some people report having issues with it.



TAPI stands for Telephone Application Programming Interface and is simply a method for programmers to control telephones and telephone systems from a PC.

A newer product that has recently come out is 'Snap' (, which takes dialling to a whole new level. Not only does Snap integrate with Outlook, but also it interfaces directly with our phone or SoftPhone to provide a complete call management and information system. Following is a very short list of the many features included in Snap:

  • Call log

  • Dial directly from call log

  • Searchable

  • Easily drag...