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Book Overview & Buying
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Table Of Contents
Mastering Endpoint Management using Microsoft Intune Suite
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In this chapter, we’ll explore all the important concepts related to Remote Help. We’ll start by understanding why Remote Help is important, along with its prerequisites and privacy considerations. From there, we’ll dive into the architecture and background flow of the Remote Help app to give us a clear picture of how it works behind the scenes.
Once the foundation is set, we’ll walk through the setup process of Remote Help in the Intune portal. We’ll also dive into how Remote Help behaves across different operating systems (i.e., Windows, Android, and macOS) so that we can support a variety of devices in the environments. The chapter also covers all the session logs available in the Intune portal and how they can help with troubleshooting for compliance. By the end of this chapter, you’ll have the knowledge and practical skills to configure and deploy Remote Help in your tenant for all...
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