We briefly introduced user-training concepts in the previous recipe, but now, we would like to expand on such a fundamental milestone for every Lync project's success.

In the eyes of non-technical users, the first impression when you run the Lync client is that of just another nice-looking instant messaging software. Although several features are intuitive (and relatively simple to learn and manage), other advanced functionalities sit somewhat in the background and are not immediately evident to the uneducated user. A thorough understanding of these would require brainstorming and adequate training.

The difference between trained and untrained users can be huge, and will be a major differentiating factor in the success of a Lync implementation.