Book Image

Troubleshooting System Center Configuration Manager

By : Gerry Hampson
Book Image

Troubleshooting System Center Configuration Manager

By: Gerry Hampson

Overview of this book

Microsoft System Center Configuration Manager is the most popular enterprise client management solution in the world with some of the best features available. Troubleshooting this product, however, is not always as simple as you might want, not least getting to know the hundreds of log files and understanding how the various components work. The book starts with discussing the most commonly used tools for troubleshooting the variety of problems that can be seen in Configuration Manager. It then moves to providing a high level view of the available log files, their locations, what they relate to and what they typically contain. Next, we will look at how we can fully utilize and extend all the available information from the console monitoring pane through to the status messages and down into error logging with some further reaches into WMI, SQL, registry and the file structure. You will then learn what the common error codes mean, how to make sense of the less common ones and what they actually mean with respect to Configuration Manager. Further to this, you will pick up widely acknowledged best practices both from a proactive stance when carrying out your daily administrative tasks and also from a reactive position when the green lights start to turn red right down to a complete failure situation. By the end of the book, you will be competent enough to identify and diagnose the root causes of System Center Configuration Manager administration issues and resolving them.
Table of Contents (16 chapters)
Troubleshooting System Center Configuration Manager
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
2
Configuration Manager Monitoring Workspace and Log Files
Index

Planning for Disaster Recovery


Make no mistake. Recovering from a Configuration Manager failure is a complex process. You must be skilled with the product and the integrated components. The process must be well planned in advance. All the information you need should already be available. The next section describes some of the items you should consider.

Document your environment

As a Configuration Manager administrator, you should document your environment thoroughly. Of course, this isn't just part of a DR process. It's just common sense. However, in reality, this is not always the case.

  1. Start by drawing a diagram of the hierarchy (very large environments may have a CAS, multiple Primary Sites, and, perhaps, multiple Secondary Sites).

  2. Illustrate the hierarchy accurately, even if you only have a single Primary Site.

  3. Include the server names in the hierarchy diagram.

  4. Create a table containing all the information you are likely to need for recovery of each Site System. Don't worry if you think you...