You might have technical questions or run into issues related to Microsoft Azure. When using your own managed infrastructure, you just walk to your co-worker who is responsible for managing storage, application, or network. When using Microsoft Azure, the customer is not able to manage networking, storage, and compute. So, you will have to request Microsoft for assistance.
Microsoft offers several levels of support:
Free (included in the free trial period)
Developer
Standard
Professional direct
Premier
The free support is available for MSDN and evaluation-based subscriptions. However, the support is limited to questions on billing. Also, requests to increase the quote on the number of cores per subscription are also handled.
To solve technical issues that you can't solve, you will need a paid support subscription. Microsoft has outsourced the customer and technical support on Microsoft Azure to several companies, mostly located in India. One of them is Spectrum Consultants...