The Salesforce AppExchange Marketplace is a website provided by Salesforce.com that enables organizations to select additional applications, known as apps, to add new features to their Salesforce CRM application.

Both the Salesforce CRM application and the AppExchange provide web-delivered platforms to use and build applications. This integrated web-delivered approach allows for the installation of applications and new functionalities from AppExchange into Salesforce, which is often far simpler and more cost-effective than traditional software update mechanisms. The benefits of the AppExchange are that system administrators can easily extend the Salesforce CRM application as your company's business requirements change.

There is a wealth of solutions available from the Salesforce AppExchange marketplace to help achieve most requirements. In this section, we will describe and step through the process of installing an example app.

The apps and services listed...