Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Understanding group administration


A group is a logical combination of the same skill set or common purpose. In an IT support environment, there may be many support personnel with the same skill set but different levels, such as L1, L2, and L3, where L3 are experts and L1 may have beginners.

Getting ready

To step through this recipe, you should have an active Service-Now instance, valid credentials, and admin role.

How to do it...

  1. Open any standard web browser.

  2. Type the Service-Now instance web address provided by your company in the address bar (http://{instance_name}.service-now.com).

  3. Type your credentials in respective fields.

  4. After login, type user administration on left hand side in the search box and Service-Now will search out application for you. Now click on Groups module as shown following:

    Group module

  5. After clicking, you will see Groups records, as shown here, where you need to select the New button:

    Group Records

  6. After clicking, you will need to configure the group, as follows:

    • Name: ServiceNow...