For processing new e-mails that don't contain a prefix, a new inbound action should be created with the New type so that the Service-Now mailbox can take appropriate action for the incoming e-mails. For instance, if users want assistance from the service desk of an organization, they have two choices: either they can log in to a Service-Now portal or they can send an e-mail to the service desk mailbox for handling incoming e-mail.
To step through this recipe, you should have an active Service-Now instance, valid credentials, the admin role and an e-mail box on Exchange Server.
Open any standard web browser and type the instance Web address
Log in to the Service-Now instance using your credentials.
On the left-hand side, type
inbound email action, and Service-Now will search out the module for you.Click on the Inbound Email Actions module, and then click on the New button.
Now configure the main section as follows:
Name:
Inbound integration...