Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Creating a table-specific report module


On many occasions, business users want access to the report module, but as the system admin or because of security reasons we don't wish to give them access. So, for business users, we can create a report module where they can view or run their own report. In this recipe, you will see how to create a dedicated module for reporting.

Getting ready

All you need is an active Service-Now instance and valid credentials to log in to Service-Now and an admin role.

How to do it...

  1. Open a web browser (Google Chrome, Firefox, Safari, or Internet Explorer).

  2. Type the instance web address in the address bar.

  3. Log in to the Service-Now instance using the credentials.

  4. Application menu is like a repository of all Application Menus. In the left-hand search box, type application menus and service-now search out application menu module for your:

    Application menus

  5. Click on Application  Menus, after that you will able to see the following screenshot where you can see all application...