Book Image

ServiceNow Cookbook

By : Ashish Rudra Srivastava, Dustin Turner
Book Image

ServiceNow Cookbook

By: Ashish Rudra Srivastava, Dustin Turner

Overview of this book

ServiceNow is the ideal platform for you to create enterprise-level applications, giving borh requesters and fulfillers better visibility and access to a process. With this title we’ll guide you through the world of ServiceNow, letting you take on the best the platform offers you with the least amount of hassle. Starting with the core configuration and management tasks, this book will help you build data-driven apps and it will also explore development best practices. You will learn to set up email notifications for users and work with the database view for reporting. Next, the book will guide you through creating various tasks from the workflow and show you how to make the most of the workflow utilities available in ServiceNow. Finally, the book will drive you through the auditing and diagnosing aspects of ServiceNow. By the end of this book, you will acquire immediately applicable skills to rectify everyday problems encountered on the ServiceNow platform.
Table of Contents (14 chapters)
ServiceNow Cookbook
Credits
About the Author
About the Reviewer
www.PacktPub.com
Customer Feedback
Preface

Working with system logs


Out of the box, Service-Now provides the system logs module; system logs are for understanding the system activity. On many occasions, you may come across a situation where you need to check the system logs such as if page loading is slow, a particular region is facing the slow response issue, or other any error. In such cases, system logs help to understand the behavior of the system.

Getting ready

To step through this recipe, you should have an active Service-Now instance and valid credentials to log in and an admin role.

How to do it...

  1. Open any standard web browser and type the instance address.

  2. Log in to your Service-Now instance with the credentials.

  3. On the left-hand side, type system logs in the search box and Service-Now will search System Logs application for you, as shown here:

    Systems log module

  4. It is important to note that only the following activity can be logged in System Logs application (reference Service-Now):

    • Workflows

    • Configuration

    • Chat sessions

    • Transactions...