Request Management by GridPro allows Windows Azure Pack users to submit, track, and update incidents and requests for resources within Azure Pack. Request Management integrates with System Center Service Manager to provide these functionalities.
GridPro writes the following benefits of using Request Management for both organizations and service providers:
Request Management and Service Management provisioning in a unified portal through Windows Azure Pack integration
It enables users and tenants to submit, track and update incidents and requests
It allows decision makers to approve requests, and it allows implementers to complete their tasks in the Windows Azure Pack portal
It publishes new request offerings to users and tenants from the Service Manager 2012 Service Catalogue
Service usage data collected can be used to monetize requests
Enables hosters to offer higher value services built on Windows Azure Pack
Usage data enables billing based on incidents and requests...