Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Creating SLOs


This recipe will show you how to create a SLO, which is used within Service Manager to create the relationships between the queues, service levels, calendars, and metrics. The SLO will define the timings to trigger warnings or breaches of service levels.

Getting ready

To create an SLO, you will need to have already created the following:

  • Queues that correspond to each service level

  • Metrics to measure differences in the start and end times of an incident

  • A calendar to define business working hours

You will also need custom management packs in place to store your SLO customizations.

How to do it...

The following steps will guide you through the process of creating SLOs within Service Manager:

  1. Under Administration, expand Service Level Management and then click on Service Level Objectives.

  2. Under Tasks on the right-hand side of the screen, click on Create Service Level Objective.

  3. Review the Before You Begin information and then click on Next.

  4. Provide a title and description relevant to the...