Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By : Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten
Book Image

Microsoft System Center 2016 Service Manager Cookbook - Second Edition

By: Steve Buchanan, Steve Beaumont, Anders Asp, Dieter Gasser, Andreas Baumgarten

Overview of this book

Keep your organization up to speed with the Microsoft System Center 2016 Service Manager Cookbook. Over 100 practical recipes for SCSM 2016 give you all the tools to master IT service management.
Table of Contents (23 chapters)
Microsoft System Center 2016 Service Manager Cookbook - Second Edition
Credits
Foreword
About the Authors
About the Reviewers
www.PacktPub.com
Customer Feedback
Preface

Extending the Incident class with a new property


In this recipe, we will take a look at extending the incident class with a new property. This can be done when you want to keep track of something that isn't available by default. You might want to keep track of the incident discovery date, for instance. That's not a property of the incident class by default, so if you would like to do so, you will have to extend the class, as described in this recipe.

Getting ready

Make sure you have downloaded and installed the Authoring Tool. Note that the version of the Authoring Tool has to match the version of your Service Manager installed.

Download the Service Manager Authoring Tool available at https://www.microsoft.com/en-us/download/details.aspx?id=54059

How to do it...

  1. Start the Service Manager Authoring Tool.

  2. Locate Class Browser and click on the Reload Content button to load the list of all classes in SCSM.

  3. Enter Incident in the Search  field and hit Enter.

  4. Locate the Incident class, right-click on...