Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Enforcing the separation


Consider your ServiceNow applications as a room (or floor) within a building (what an original metaphor, right?). While open-plan living is sometimes an advantage, it doesn't afford much privacy. Sometimes you want a door (and lock) to stop people wandering in and out of your room.

The ServiceNow platform gives you control. It acts as the application's doorman, deciding what comes in and what can go out. We'll see that there are many ways to be specific about how apps can affect each other. This is especially important when you install apps you haven't developed yourself.

Whenever the platform performs an action, it checks to see if it crosses a scope boundary. If a script was run in an IT scope, it will have access to all the tables and data that belong to the IT app. But it may not have access to data in the HR scope. The scope acts as the containing bubble; if all the elements have the same scope, it's fine. But the doorman will intervene if it crosses the boundary...