Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Organizing groups and users


In Chapter 2, Developing Custom Applications, the User table was extended to create the home for the Guest records. It is generally a good idea to keep all your users in the User [sys_user] table, since it lets you use things such as notifications and Connect easily and effectively.

To organize users, put them into groups. Groups and users have a many-to-many relationship. One person can be a member of many groups, and a group can have many members.

Tip

Groups are stored in the sys_user_group table. The relationship between groups is stored in the Group Members[sys_user_grmember] table.

Groups are also hierarchical. A group has a reference field pointing to the group table, letting you build up a parent-child structure. A person in a child group is also treated as a member of the parent group in most circumstances.

There are many different uses for groups. To help sort them, there is a list field called Types, though it is not on the form by default. This points to...