Book Image

Mastering ServiceNow - Second Edition

Book Image

Mastering ServiceNow - Second Edition

Overview of this book

ServiceNow is a SaaS application that provides workflow form-based applications. It is an ideal platform for creating enterprise-level applications giving requesters and fulfillers improved visibility and access to a process. ServiceNow-based applications often replace email by providing a better way to get work done. The book steps through the main aspects of the ServiceNow platform, from the ground up. It starts by exploring the core architecture of ServiceNow, including building the right data structure. To add business logic and control data, and interactivity to user interaction, you will be shown how to code on both server and the client. You will then learn more about the power of tasks, events and notifications. The book will then focus on using web services and other mechanisms to integrate ServiceNow with other systems. Furthermore, you will learn how to secure applications and data, and understand how ServiceNow performs logging and error reporting. You will then be shown how to package your applications and changes, so they can be installed elsewhere and ways to maintain them easily. If you wish to create an alternative simple interface, then explore ways to make ServiceNow beautiful using Service Portal. By the end of the book, you will know the fundamentals of the ServiceNow platform, helping you be a better ServiceNow System Administrator or developer.
Table of Contents (18 chapters)
Mastering ServiceNow Second Edition
Credits
Notice
About the Author
About the Reviewer
www.PacktPub.com
Preface

Reporting


You've already run reports in ServiceNow. Choosing what data you get, by picking the columns you want and adding the filters you need, is all part of using lists. Sometimes, this is all you need. Want to know how many maintenance requests there have been today? Create the appropriate filter and then have a look at the record count. Easy!

Do you want to keep this data somewhere? From the standard list interface, click on the menu button and choose Export. You'll have a choice of Excel, CSV, XML, and several different PDF formats. The detailed versions of the PDF exports not only include the list, but also the forms of each record. There is even a Print icon if you go into the System Settings menu in the top right.

Tip

The columns included in a download are the same as the list. Add in additional columns or use views to easily switch between what you export.

Many people like Excel documents or PDF files. But my advice is to right-click on the filter, choose Copy URL, and distribute that...