Achievement of requirements is the reason a project exists. You must always ensure a lot of due diligence in capturing, maintaining, and using requirements to drive the project towards success.
In the CRP methodology, you must conduct several workshops focusing on requirements collection, understanding validation, and the solution approach.
How good the requirements are depends on how they were collected; the purpose and of gathering requirements is a significant contributor. Based on our experiences, we recommend that you leverage a technique that uses the following three verbs:
- Listen
- Lead
- Negotiate
You can use any technique that facilitates information collection and understanding the process based on industry- and customer-specific situation; however, the verbs; listen, lead, and negotiate, are expected to be leveraged one way or the other.