Logs and queues are an important part of a ServiceNow instance. Logs are used throughout ServiceNow to record events occurring in an instance. These are used in debugging, as we have seen, and these logs should be well-defined when included.
Queues are seen in ServiceNow in a number of areas, from the ECC queue to the system scheduler. These queues build up jobs or actions to be performed when the time is right.
When using logs and queues, it is important to make logs clear and only create jobs or event in queues where necessary.
Logs need to be created with clear information given for each log, and to be sent to the right logging location to ensure that the information can be easily read. We covered some logging techniques in the debugging section or how to write good logs, but we also need to make sure that we send logs to the correct log itself.
When using gs.log, we can specify a source to send the logs to. If no source is specified, then *** Script will...