Book Image

Mastering ServiceNow Scripting

By : Andrew Kindred
Book Image

Mastering ServiceNow Scripting

By: Andrew Kindred

Overview of this book

Industry giants like RedHat and NetApp have adopted ServiceNow for their operational needs, and it is evolving as the number one platform choice for IT Service management. ServiceNow provides their clients with an add-on when it comes to baseline instances, where scripting can be used to customize and improve the performance of instances. It also provides inbuilt JavaScript API for scripting and improving your JavaScript instance. This book will initially cover the basics of ServiceNow scripting and the appropriate time to script in a ServiceNow environment. Then, we dig deeper into client-side and server-side scripting using JavaScipt API. We will also cover advance concepts like on-demand functions, script actions, and best practices. Mastering ServiceNow Scripting acts as an end-to-end guide for writing, testing, and debugging scripts of ServiceNow. We cover update sets for moving customizations between ServiceNow instances, jelly scripts for making custom pages, and best practices for all types of script in ServiceNow. By the end of this book, you will have hands-on experience in scripting ServiceNow using inbuilt JavaScript API.

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Table of Contents (18 chapters)
Title Page
Title Page
Packt Upsell
Packt Upsell
Contributors
Contributors
Preface
Preface
Free Chapter
1
Getting Started
Getting Started
Configuration versus customization
To script or not to script?
Types of script
Script execution
Introduction to scripting
Script editor
Summary
2
Exploring the ServiceNow Glide Class
Exploring the ServiceNow Glide Class
Using ServiceNow exposed JavaScript APIs
Server-side Glide classes
Client-side Glide classes
Script examples
Summary
3
Introduction to Client-Side Scripting
Introduction to Client-Side Scripting
Client scripts
UI policies
How and when to write client-side scripts
Testing client-side scripts
Script examples
Summary
4
Advanced Client-Side Scripting
Advanced Client-Side Scripting
UI actions
AJAX calls
Script examples
Summary
5
Introduction to Server-Side Scripting
Introduction to Server-Side Scripting
Business rules
UI actions
Access controls
How and when to write server-side scripts
Testing server-side scripts
Script examples
Summary
6
Advanced Server-Side Scripting
Advanced Server-Side Scripting
Script includes
Scheduled jobs
Background scripts
Workflow scripts
Event management
Script actions
Script examples
Summary
7
Introduction to Custom Pages
Introduction to Custom Pages
Introduction to Jelly
UI pages
Script examples
Summary
8
Scripting with Jelly
Scripting with Jelly
Jelly scripting
UI macros
Script examples
Summary
9
Debugging the Script
Debugging the Script
The script debugger
The session debugger
The Field Watcher
Debugging applications
The JavaScript Log and Debug window
Debugging REST
SOAP debugging
Summary
10
Best Practices
Best Practices
Coding best practices
Business rule best practices
Client script best practices
Debugging tools best practices
Logs and queues best practices
System performance best practices
Summary
11
Deployments with the Update Sets
Deployments with the Update Sets
When to use update sets
How to use scope with update sets
Transferring update sets between instances
Update set pitfalls
Update set best practices
Summary
12
Building a Custom Application Using ServiceNow Scripting
Building a Custom Application Using ServiceNow Scripting
Creating a custom application with ServiceNow scripting
End-to-end development
Testing
Deployment
Summary
Other Books You May Enjoy
Other Books You May Enjoy
Leave a review - let other readers know what you think
Index
Index

SOAP debugging

In a way similar to REST messages, SOAP messages are very important when integrating with other systems. It can be necessary to find out when messages have been received and what exact message came into the instance.

To debug SOAP messages, we need to add a system property, or amend it if it was previously added. The system property that needs to be added is glide.processor.debug.SOAPProcessor and the Value needs to be set to true.

Let's see a completed example of this system property:

Figure 9.17: System property glide.processor.debug.SOAPProcessor

The example shows the system property that needs to be created for debugging SOAP envelopes. The name must be exact, and the value set to true. A good description will also help others looking through the system properties to explain its function.

Once this property is set, we will start to see an incoming SOAP envelope XML in the system logs. This is very helpful to see what was received by the instance when messages are received....

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