Book Image

Learning ServiceNow - Second Edition

By : Tim Woodruff
5 (1)
Book Image

Learning ServiceNow - Second Edition

5 (1)
By: Tim Woodruff

Overview of this book

This book is an updated version of Learning ServiceNow, that will cover the new and updated features of the ServiceNow platform. It will show you how to put important ServiceNow features to work in the real world, while introducing key concepts via examples of managing and automating IT services. It'll help you build a solid foundation of knowledge, and will demonstrate how to effectively implement and configure modules within ServiceNow. We'll show you how to configure and administer your instance, and then move on to building strong user interfaces and creating powerful workflows. We also cover other key elements of ServiceNow, such as notifications, security, reporting, and custom development. You will learn how to improve and automate your business' workflow and processes. By the end of this book, you will be able to successfully configure and manage ServiceNow like a pro.
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Index

Extending the task table


The task table is an incredibly powerful base table, yet interestingly, no records should ever be created directly on the Task [task] table. Instead, task records are created on child tables; tables that extend the task table. In fact, if you attempt to create a new task directly from the task table, you'll find that you're redirected to the task Interceptor instead, which disambiguates which sort of task you'd like to create:

Note

An Interceptor replaces a particular page (in this case, the new form page on the base Task [task] table) with another (in this case, a disambiguation page that links to various other task types).

To extend the Task table and inherit any relevant fields and business logic, start by navigating to System Definition | Tables. On the list of tables, click New from the top-left.

Since we've already created the Virtual War Rooms table (which extends the Task table), let's create a sub-table that also extends the Task table. We'll call it War Room...