In this chapter, we learned about the task table, extending the task table, and workflows. We created a new task-extending table called War Room Task, and we learned how to generate and interact with records and sub-tasks. We also learned how to control and branch the flow of a workflow, as well as how to use various other workflow activity types and even SLAs with their SLA workflows.
Learning ServiceNow - Second Edition
By :
Learning ServiceNow - Second Edition
By:
Overview of this book
This book is an updated version of Learning
ServiceNow, that will cover the new and
updated features of the ServiceNow platform.
It will show you how to put important
ServiceNow features to work in the real
world, while introducing key concepts via
examples of managing and automating IT
services. It'll help you build a solid foundation
of knowledge, and will demonstrate how to
effectively implement and configure modules
within ServiceNow. We'll show you how to
configure and administer your instance,
and then move on to building strong user
interfaces and creating powerful workflows.
We also cover other key elements of
ServiceNow, such as notifications, security,
reporting, and custom development. You
will learn how to improve and automate your
business' workflow and processes. By the end
of this book, you will be able to successfully
configure and manage ServiceNow like a pro.
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Current Title:
Learning ServiceNow - Second Edition
Table of Contents (19 chapters)
Learning ServiceNow Second Edition
Contributors
Preface
Free Chapter
The Interface
Lists and Forms
UI Customization
Understanding Data and Relationships
Tasks and Workflows
UI and Data Policies
User Administration and Security
Introduction to Scripting
The Server-Side Glide API
The Client-Side Glide API
Server-Side Scripting
Client-Side Scripting
Service Portal Scripting
Debugging
Index
Customer Reviews