When we have a user that must be reachable at all times, the Follow-Me menu is very helpful. This module can forward or route an incoming call to a set of internal and/or external numbers. We can also playback an announcement to the user that the received call is from the PBX. If the call is not answered, we can even send it to another destination such as a voicemail, another extension, a queue, or IVR. Further, we can use an announcement to alert the caller that the call is being transferred.
To forward an incoming call to an extension, we must follow these steps:
Enable this feature.
Set Initial Ring Time.
Set Ring Strategy.
Configure Ring Time.
Add the numbers or extensions to ring, one per line in the Follow-Me List option.
Select Announcement, which is a message to be played to the caller before dialing the list entered in the previous step.
Select Music on Hold.
We may leave the rest of the options at their default values...