The callback login allows the agents to log in to the queue and hang up a call. When a call enters the queue, the agent's extension will ring. To finish the call, the agent just needs to hang up. If the agent wants to transfer this call, the agent can use the transfer button located on his/her IP phone or softphone.
To log an agent as a static/callback extension in the agent's login dialog, we only select the Callback Login. When we press Enter, the following screen will appear, asking for our agent's Password:
If the password is correct, the agent will be logged to the Call Center system and the Agent Console will be displayed as follows:
