The agent console is the web page an agent uses for attending either incoming or outgoing calls. It uses Elastix Call Center Protocol. The console has three main sections:
Actions
Information Screen
Campaign Functions
The list of actions an agent can perform in the console is as follows:
Hang-up: Hang up the current call
Take Break: The agent can take a break by selecting the type of break from a list, and although logged in, the agent will not receive any calls
Transfer: This action allows the agent to perform a blind transfer to any extension from the IP-PBX.
VTiger CRM: Opens VTiger CRM in a new web page
End Session: Logs out the agent from the ACD