Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Sealing management packs


When planning your customizations in Service Manager, one of the most important decisions to make when designing your management packs is whether to seal management packs.

As explained in Chapter 2, Personalizing SCSM 2012 Administration, a sealed management pack is a read-only management pack, which cannot be written to once it has been imported into Service Manager. Furthermore, sealing a management pack enables it to be referenced from within other management packs. Some examples of what is required when referencing a management pack are mentioned here:

  • Creating an extension of a class: In this scenario, you create a reference to the management pack that holds the base class (actually, the Authoring Tool automatically created such a reference in the background when we created a class extension in the previous recipe).

  • Customizing a form: This involves creating a reference to the management pack which defines the base form.

  • Creating a view: Normally, you would want...