SCSM supports parent child relationships for the incident class. This recipe provides the steps required for the automatic configuration of child incidents, when there is a change to the parent incident.
You must ensure you have successfully installed the SCSM product, are a user in the SCSM Administrators role, and have the SCSM console open.
There are three options you can configure for the Parent Incident settings, as follows:
Auto resolution of child incidents
Auto reactivation of child incidents
Status of child incidents when linked to a parent
These three options are discussed in the next section.
Navigate to Service Manager Console | Administration | Settings | Incident Settings an click on Properties under Tasks.
Select the Parent Incident tab on the left and set the following:
Auto resolution of child incidents
Auto reactivation of child incidents
Status...