Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Configuring the behavior of child incidents when resolving, reactivating, and closing the parent Incident


SCSM supports parent child relationships for the incident class. This recipe provides the steps required for the automatic configuration of child incidents, when there is a change to the parent incident.

Getting ready

You must ensure you have successfully installed the SCSM product, are a user in the SCSM Administrators role, and have the SCSM console open.

How to do it...

There are three options you can configure for the Parent Incident settings, as follows:

  • Auto resolution of child incidents

  • Auto reactivation of child incidents

  • Status of child incidents when linked to a parent

These three options are discussed in the next section.

  1. Navigate to Service Manager Console | Administration | Settings | Incident Settings an click on Properties under Tasks.

  2. Select the Parent Incident tab on the left and set the following:

    • Auto resolution of child incidents

    • Auto reactivation of child incidents

    • Status...