After setting up SLAs within Service Manager it would be rather useful to actually see how work items are performing against the SLAs you've defined. There are a few places where we can see some of this information.
In order to view SLA information in the SCSM console, you need to have completed the previous recipes in this chapter.
The following steps will guide you through the process of viewing SLA warnings and breaches within Service Manager:
Navigate to the Work Items node of the console, expand the Incident Management folder, and then click on Incidents with Service Level Breached.
This should display a list of all incidents that have breached their SLA in the center of the console.
Highlight an incident and either double-click it or choose Edit from the tasks pane on the right-hand side.
When the breached incident form opens it should be immediately obvious that there has been a breach of SLA on this incident from the yellow...