Book Image

Microsoft System Center 2012 Service Manager Cookbook

Book Image

Microsoft System Center 2012 Service Manager Cookbook

Overview of this book

Microsoft System Center Service Manager (SCSM) offers enterprises a complete, integrated platform for automating and adapting IT Service Management best practices to your organization's requirements. "Microsoft System Center Service Manager Cookbook" provides you with real-world, immediately usable recipes which will show you how to configure and administer System Center Service Manager 2012 and understand how to solve particular problems and scenarios to take this tool further. In Microsoft System Center Service Manager Cookbook, you will get to grips with practical recipes which will show you how to configure and administer System Center Service Manager 2012. This cookbook features distinct recipes on the practical implementation of ITSM Frameworks and Processes, Microsoft System Center 2012 Service Manager Administration, how to configure Service Level Agreements (SLAs). It will also cover incident and problem management, the design of change and release management as well as implementing and editing security roles.
Table of Contents (20 chapters)
Microsoft System Center 2012 Service Manager Cookbook
Credits
About the Authors
About the Reviewers
www.PacktPub.com
Preface
Index

Importing Operations Manager configuration items


This recipe will show you how to set up the Operations Manager connector, which will allow you to import information such as server IP addresses, SQL databases, and distributed application information from your operations manager system as CIs within Service Manager.

Getting ready

Before you set up the connector you will need an account within your Active Directory forest for the connector that has the following permissions:

  • Operations Manager—operator privileges

  • Service Manager—advanced operator

For the Operations Manager connector to know what to synchronize with Service Manager, it is required that the management packs containing the classes that define the information are imported into Service Manager.

The Service Manager installation directory contains the base management packs required to get started with the Operations Manager connector.

For Operations Manager 2007:

  1. Open a PowerShell window.

  2. Type the following commands:

    Set-ExecutionPolicy...