After publishing the Request offering and Service offering end users can start creating Service Requests in the SCSM 2012 Self Service portal based on this offering.
This recipe shows how to work with the SCSM 2012 portal to submit a Service Request.
Open the SCSM 2012 Self Service portal in Microsoft Internet Explorer.
By default the
URL is https://<portalservername>:<port>/SMPortal/
.
The following is the SCSM 2012 portal entry page:
Click on the Service offering Active Directory User Management.
After the Service Request is submitted the end user can follow the progress of his/her request by clicking on My Requests and then on the Service Request in the list.