Review Activities in SCSM 2012 are used for approval of all the following steps and activities in a Change Request. This recipe will show how the different fields of a Review Activity can be configured.
To create Review Activities in a Change Request Template open the SCSM 2012 console and navigate to Library | Templates. Open the Change Request Service Pack Installation Template we created in the previous recipe.
To add a Review Activity in a Change Request or Change Request Template, follow these steps:
Click on the Activities tab in the Change Request form.
Click on + Activities.
Choose Default Review Activity in the list of templates and click on OK.
In the Review Activity Template we will fill in the Title and Description fields.
If the Line Manager of the requester should review, select the option Line Manager Should Review. If enabled, the manager of the user is discovered by the Manager attribute...