Overcoming the fear of change
We used a lot of these tools to help to bring operations teams' concerns to developers. Bear in mind that a lot of developers didn't want to learn these tools, and what I quickly discovered was that this was because of fear. Developers were driven by fear because they didn't understand these new tools and, because they lacked a lot of knowledge, they were closed off. They were terrified by the idea of operations knowledge and failed to actually see that these tools presented a lot of new things for them to learn and try. But what the developers didn't realize was that that fear was also present in the operations people on our teams, and that was just locally.
Viktor Farcic: That fear of change is a really great perspective, but did you ever manage to remove that fear from both the development and operations teams?
Damien Duportal: I should add that I can't generalize to other contexts, but that's how I understood things and behaviors...