Empathy and culture in an organization
Kevin Behr: What do we mean when we talk about empathy in DevOps? We're saying that we understand what it feels like to do what you're doing and that I'll never do that to you again. So, let's build a system together that will allow us to never be there.
DevOps to me has evolved into a lot of tools because we're humans, and humans love tools of all kinds. As a species, we've defined ourselves by our tools and technologies. And, as a species, we also talk about culture a lot, but, to my mind, culture is a rearview mirror. Culture is just all the things that we've done: our organizational disposition.
The way to change culture is to do things differently. Let's not wait for culture, because culture is in the rearview mirror: it's the past. If you're in a transition, then what are you transitioning toward and what does that mean about how you need to act?