Within the context of system and server administration, change management programs, commonly known as change control programs, have one purpose above all others—the assurance that the application of the appropriate and necessary patches, updates, and configuration changes follows a formalized controlled, coordinated, and consistent methodology. The two terms—change management and change control—commonly refer to service maintenance and software maintenance, respectively. However, for the Server+ exam, change management refers to server and hardware maintenance in general and OS maintenance in particular.
A formalized change management or control program is a written, distributed, reviewed, approved, and implemented document. Depending on the size of the organization, the people involved at different phases of the program include...