Virtually every business and organization has come to rely on a computer network for its information, analysis, application, and media, as well as email, web access, scheduling, and personal productivity applications. In most cases, the network has become integrated into the fabric of these organizations with its availability taken for granted. However, when a technical problem causes the network to go down, network administrators must identify the problem, resolve it, and assure its integrity—all in as little time as possible.
In this chapter, we look at a number of common network problems, their causes, and some of the Network Operating System (NOS) utilities and tools that are commonly used as part of the troubleshooting process. The specific topics that will be introduced are as follows:
- Common network problems and their causes
- NOS resources used...