Connecting Lambda to Connect
To tie the Lambda function to Connect, we need to access the Connect console. Without creating the link between Lambda and your Connect instance, the contact flows won't see the available Lambda functions. When you create your contact flow and add the Lambda component, the dropdown won't be populated. If you encounter a situation where you don't see your function, you will be aware of how to resolve the issue.
First, access the console and locate your instance in the Connect console and click the link in the leftmost column (Figure 8.11):
Figure 8.11 – Connect
Using the menu on the left, locate the Contact flows menu item indicated in Figure 8.12:
Figure 8.12 – Connect menu
Scroll down until you see the configuration for AWS Lambda on the main screen. Using the drop-down menu, locate the Lambda function called Connect-Lambda-Example. After selecting the function, you need...