Contact Lens costing
Contact Lens is an Amazon service that performs sentiment analysis on your phone calls and determines whether people are happy or upset with your product or service. Although Contact Lens is a powerful and complex system behind the scenes, the cost estimation is straightforward. Contact lens costs $0.015 per minute for the first 5 million minutes and then $0.0125 for everything over 5 million.
To cost Contact Lens, simply take the estimated number of minutes used for the base calculation and multiply that by the $0.015 rate. Using our original example for Connect voice charges of 20,833 minutes per month, the cost for Contact Lens would be $312.495. Given the capabilities that Contact Lens gives you in identifying and resolving your customers' issues, it provides fantastic value. To implement that level of technology yourself in a conventional on-premises system would cost you tens if not hundreds of thousands of dollars.
Now that we have covered the...