Modifying the bridging contact flow
To modify contact flows, we need to log in to the Connect instance's management site. You can do this by clicking the link located in the center column (Figure 7.21) on the Connect service screen in the AWS console. Follow these steps once you are on the management site:
- When you access the console, we need to select Contact flows from the left menu under the icon that looks like a Universal Serial Bus (USB). You can look at the following screenshot for a refresher:
Figure 7.26 – Contact flows
- Thankfully, there isn't a tremendous amount of work to convert our IVR menu to a Lex bot system. Select the Mega Mercy – Branching flow to edit it. Amazon Lex interfaces with the Get customer input component. Looking at our contact flow, we already have that component in this flow, highlighted in the following screenshot:
Figure 7.27 – Get customer input component
Click on the Get customer input title to edit the component...