Book Image

Managing Microsoft Teams: MS-700 Exam Guide

By : Peter Rising, Nate Chamberlain
Book Image

Managing Microsoft Teams: MS-700 Exam Guide

By: Peter Rising, Nate Chamberlain

Overview of this book

Do you want to build and test your proficiency in the deployment, management, and monitoring of Microsoft Teams features within the Microsoft 365 platform? Managing Microsoft Teams: MS-700 Exam Guide will help you to effectively plan and implement Microsoft Teams using the Microsoft 365 Teams admin center and Windows PowerShell. You’ll also discover best practices for rolling out and managing MS services for Teams users within your Microsoft 365 tenant. The chapters are divided into three easy-to-follow parts: planning and design, feature policies and administration, and team management, while aligning with the official MS-700 exam objectives to help you prepare effectively for the exam. The book starts by taking you through planning and design, where you’ll learn how to plan migrations, make assessments for network readiness, and plan and implement governance tasks such as configuring guest access and monitoring usage. Later, you’ll understand feature administration, focusing on collaboration, meetings, live events, phone numbers, and the phone system, along with applicable policy configurations. Finally, the book shows you how to manage Teams and membership settings and create app policies. By the end of this book, you'll have learned everything you need to pass the MS-700 certification exam and have a handy reference guide for MS Teams.
Table of Contents (23 chapters)
1
Section 1: Planning and Designing Your Microsoft Teams Deployment
9
Section 2: Administering the Meeting, Calling, and Chat Features within Microsoft Teams
14
Section 3: Planning, Deploying, and Managing Policies for Microsoft Teams, and Apps within Teams
18
Section 4: Mock Exams and Assessments
20
Chapter 16: Mock Exam Answers

Creating and managing call queues

Before we create a call queue or auto attendant, there are steps that need to be taken to make the process simple. Let's look at those steps first.

Preparing to create and manage call queues and auto attendants

Before you can use call queues and auto attendants, you must follow these steps:

  1. You must have purchased or transferred the phone numbers to be used.
  2. You'll then need a resource account created in Azure AD for each of the lines (both queues and auto attendants). A resource account can be assigned more than one service number if needed.
  3. Each resource account for call queues and auto attendants must be assigned a Phone System – Virtual User license, and each user who will receive calls from a call queue must have a calling plan.
  4. Next, you'll create the holidays your auto attendants should be aware of for off-hours call handling.
  5. You may choose to also configure call park and retrieval if you...