Summary
In this chapter, we looked at the process of value stream mapping, understood what it is, how it can help us, and how to build a value stream map. We also looked at the difference between value stream maps and process maps, discussed the different types of process waste you can identify in your processes, and finally looked at an example of how to create a value stream map.
In the next chapter, we will look at how to take what you have learned in this chapter and apply that to delivering process change in your organization. We'll do this by looking at eight steps for change, the effects of process change, and common challenges within process change.